Returns & Exchanges

MUJI Canada offers returns for most unused items in their original packaging within 30 days of the purchase date, provided a valid receipt is presented. Please note that certain items, such as innerwear and final sale products, are not eligible for return due to hygiene and clearance policies.

1

Check Eligibility

Ensure your item is in its original, sellable condition with all tags attached and verify that it was purchased within the last 30 days.

2

Prepare Documentation

Locate your original register receipt for in-store purchases or your order confirmation email and packing slip for online orders.

3

Choose Return Method

Visit any MUJI Canada retail location to process a free return, or contact our customer support team to initiate a mail-in return for online orders.

4

Receive Refund

Once your return is inspected and approved, a refund will be issued to your original method of payment, typically appearing within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing